At kokoro salon, we are dedicated to ensuring your contentment with every purchase.

In the event that you aren't fully satisfied with your purchase, we maintain a returns and refunds policy for your convenience. We strongly advise reviewing this policy thoroughly before making a purchase to acquaint yourself with our guidelines.

Returns

Should you find your purchase unsatisfactory, you can return any item bought from our online store within 7 days of receiving it.

For a return to be eligible, the item must remain in its original packaging, unused, and in the same condition as received. Registered mail is highly recommended as kokoro salon will not be responsible for
any packages that are lost or damaged upon return.
All postal fees, custom duties and taxes will be borne by the customer.

Please note, we cannot accept returns for used items.

To initiate a return, kindly email us at info@kokoro-salon.com with your order number and the reason for the return. Upon receipt of your request, we will furnish you with detailed instructions on how to proceed with the return process.

In the instance of a defective or damaged item, please reach out to us at info@kokoro-salon.com, providing your order number and a description of the defect or damage. We may request photographs or other evidence of the issue. Once received, we'll guide you on the return process.

Refunds

Upon receiving the returned item, we will inspect it to ensure compliance with our return policy. If the item aligns with our requirements, we will process your refund within 7 business days.

Refunds will be issued using the original payment method used for the purchase. Please note, any bank fees or charges incurred during the refund process are not within our responsibility, unless the item is deemed faulty or damaged.

Exchanges
Regrettably, we do not offer exchanges at this time. Should you wish to exchange an item, kindly follow the return process and place a new order for the desired item.

Exceptions

Please be aware that the following items are not eligible for returns or refunds:

• Gift cards

• Sale items

• Used items

• Services such as Workshops/Classes (in person or online)

Legal Disclaimer

Our returns and refunds policy adheres to the Consumer Protection (Fair Trading) Act and the Sale of Goods Act in Singapore. In the event of any conflict between this policy and the laws of Singapore, the laws of Singapore shall take precedence.

We reserve the right to modify our policy at any time without prior notice. Any revisions to the policy will be published on our website.

If you have any queries or concerns regarding our returns and refunds policy, please do not hesitate to contact us at info@kokoro-salon.com.